Google Reviews Automation for Cafes
Automated SMS review requests at customizable visit milestones. Industry-leading open rates. No manual outreach required.
Google Reviews automation sends an SMS to customers at customizable visit milestones, asking for a review with a direct link to your Google Business Profile. SMS has industry-leading open rates far higher than email, and cafes see dramatically more monthly reviews. Fully compliant with Google policies—no incentivized reviews, just polite automated requests to loyal customers. Available in Business ($169/month) and Enterprise ($499/month) plans.
Why Cafes Struggle to Get Google Reviews
Manual review outreach is time-consuming and ineffective
Staff Forget to Ask
During busy morning rushes, staff forget to ask every customer for a review. You rely on verbal requests which are inconsistent.
Result: Few reviews/month (manual)
Email Has Low Open Rates
If you send review request emails, most get ignored or deleted. Email open rates for marketing messages are significantly lower than SMS. Most customers miss them entirely.
Result: Low email → review conversion
Wrong Timing
Asking on the 1st visit is too soon (customer doesn't know you yet). Asking after 10+ visits is too late (missed opportunity).
Result: Low conversion, feels pushy
How Automation Solves This
Set it once, get dramatically more reviews every month—automatically
Never Forget to Ask
System automatically detects when a customer reaches your configured visit milestone and sends an SMS review request immediately. Zero manual work.
Result: Reliable consistency
Industry-Leading Open Rates (SMS)
SMS messages have industry-leading open rates far higher than email. Customers see your request immediately on their phone.
Result: Strong SMS-to-review conversion
Customizable Timing
Configure your preferred visit milestone: early visits capture enthusiasm, mid-stage visits demonstrate loyalty. Choose the timing that works best for your customer base.
Result: Strong conversion from loyal customers
Real Results from Australian Cafes
Based on 50+ cafes using Google Reviews automation (average over 90 days)
Before Automation
After Automation (90 Days)
Average Improvement Metrics
2.5-5x
More reviews per month
22%
SMS → review conversion
+0.5
Google rating increase
Based on 50+ cafes using automation for 90+ days (Jan-Oct 2025)
How It Works (4 Steps)
Setup takes 5 minutes, then it runs automatically forever
Connect Your Google Business Profile
Go to Dashboard → Google Reviews → Click "Connect Google Business Profile". Authorize read-only access (we never post on your behalf). Takes 2 minutes.
What we access:
- Your Google Business Profile name
- Your current Google rating (to track improvement)
- Your Google review link (to include in SMS)
Enable Automation & Customize SMS
Toggle "Automated Review Requests" to ON. Choose trigger: Customizable visit milestone (e.g., 3rd-5th visit) or after reward redemption. Customize SMS template or use default.
Default SMS template:
"Hi [Name], thanks for being a regular at [Cafe Name]! Would you mind leaving us a Google review? [Review Link]"
💡 Tip: Keep it under 160 characters for best results. Personalization increases conversion by 15%.
Customers Get Automated SMS
When a customer reaches their customizable visit milestone (or redeems a reward), the system automatically sends an SMS with your Google review link. Industry-leading open rates.
Customer experience:
- Receives SMS on their phone (opened immediately)
- Clicks review link (opens Google review form)
- Writes review in 30-60 seconds
- Review appears on your Google Business Profile instantly
Track Results in Dashboard
Monitor review requests sent, conversion rate, and total new reviews in your Google Reviews dashboard. See before/after comparison charts.
Dashboard metrics:
- Review Requests Sent (last 30 days)
- Review Conversion Rate (SMS → review %)
- New Reviews (last 30 days vs previous 30 days)
- Current Google Rating (updated daily)
Choose the Right Timing for Your Cafe
Fully customizable review request timing based on your business strategy
Early Visits
First Impressions
Captures initial enthusiasm but customer relationship is still developing. Best for exceptional first experiences.
Mid-Stage Visits
Established Loyalty
Customer knows your business well and has demonstrated genuine loyalty. Natural time to request feedback.
Reward Redemption
Peak Satisfaction
Request reviews when customers redeem rewards. Targets your most loyal customers at a positive moment.
💡 Customizable Timing: Configure your preferred visit milestone in settings. Many cafes start with mid-stage visits (3-5) to balance loyalty demonstration with review volume. Experiment to find what works best for your customer base.
Frequently Asked Questions
Is automated Google review requests allowed by Google?
Yes, fully compliant. Google prohibits incentivized reviews (e.g., "Leave a review and get 10% off") but allows businesses to ask customers for feedback via email or SMS. We never incentivize reviews—we simply send a polite request with a direct link to your Google Business Profile. This is the same as manually asking customers, just automated and consistent.
What is the best timing to request a review?
Review request timing is fully customizable. Mid-stage visits often work well because: (1) Customer knows your cafe well enough to write a meaningful review, (2) They have demonstrated loyalty by returning multiple times, (3) It's not too pushy (asking on 1st visit can feel aggressive). Configure the exact visit milestone that works best for your customer base.
What if a customer leaves a negative review?
Negative reviews are rare because you're only asking loyal customers who have visited 3+ times. If you receive a negative review, respond professionally within 24 hours addressing their concern. Google favors businesses that respond to reviews. You can also use our dashboard to filter out customers who may be unhappy before sending review requests.
How much does Google Reviews automation cost?
Google Reviews automation is included in Business ($169/month) and Enterprise ($499/month) plans. Each SMS review request costs one SMS credit ($0.112 each). If you have 50 customers reach your configured visit milestone per month, that's 50 SMS credits ($5.60/month). Business plan includes 200 SMS credits/month, so most cafes never pay extra.
Can I customize the review request message?
Yes, you can fully customize the SMS template in Settings → Google Reviews. Include your cafe name, personalize the message, and add your brand voice. We provide a default template that works well: "Hi [Name], thanks for being a regular at [Cafe]! Would you mind leaving us a Google review? [link]" Keep it under 160 characters for best results.
Ready to Get Dramatically More Google Reviews?
Automated SMS review requests. Industry-leading open rates. Set it once, get reviews forever.
What You Get:
- 14-day free trial (Business or Enterprise plan)
- 5-minute setup (connect Google Business Profile)
- Automated SMS at customizable visit milestones (industry-leading open rates)
- Dramatically more reviews (consistent results)
- Full dashboard with conversion tracking
⭐ Fully compliant with Google policies — No incentivized reviews, just polite automated requests